Help Centric is web-based help desk software that is in a league of its own. Allow your customers to upload multiple files to facilitate help ticket resolutions. Automatically build knowledge base solutions for your customers or technicians to rely on. Provides authentication for help ticket requestors, adding them as customers in your contact database. Utilizes
technology to work seamlessly with our other web software.
ASP.NET / C#
Help Centric automatically handles
new customer registration
... creating a contact record in the database with an account and password for authentication.
function sends an e-mail to the customer containing their password, reducing the amount of help tickets that your company will receive.
that the requestor or the Help Centric Staff can add to.
Help tickets can be
by the requestor or prime technician/administrator.
automatically when: the ticket is opened, when a technician is assigned to a help ticket, when the staff adds a note, when the prime technician changes, and when the help ticket is closed.
Files can be
by the customer or technician/administrator and attached to a help ticket.
Knowledge base solutions
can be created simply by clicking a check box, when saving a help ticket in the admin application.
used to COMMIT or ROLLBACK table inserts, updates, and deletes.
Contact and company database tables included providing integrated (IntegrateNow)
with our other web software.
The relational database is
... records stored with bigint ID primary key and represented only once in the database.
are designed into the application architecture and allow for customization of: companies, contacts, problem types, and frequently asked question categories.
Help Centric uses
Microsoft SQL Server
as the application database which is scalable and will allow the application to work for large or small companies.
All database calls are encapsulated in
, providing reusability and making the application easier to maintain.
is included in the application design to control: contacts, companies, security, help ticket responses, knowledge base solutions, and frequently asked questions.
Strong client-side and server-side
form field validation
using regular expressions.
Help Centric's contact management provides a
that controls data access, screen object rendering, and menu choices.
Input form data
is filtered and scrubbed for dangerous characters including HTML commands.
is maintained by using a bigint contact ID stored in a double-keyed cookie.
is filtered for dangerous input, has it's type validated, and is tested for falling within an acceptable range.